FAQs

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to you once you Submit Order.

What is the minimum quantity I can order?

Each product has a different minimum quantity and the minimum quantity is the first price break provided.

Can I order different quantities to those shown?

If the quantity required is within the price breaks shown you can place your order online. If you require a quantity higher than shown, please contact our customer support team at [email protected]

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a different design please contact our customer support team [email protected]

I am looking for a new product that is not shown in this collection, where do I get them from?

Please send any requirements for bespoke or new promotional items to [email protected].

I have an event date that is closer than the delivery lead time stated, what can I do?

Please contact our customer support team at [email protected] and they will look into your delivery date requirements. 

I would like to know how my order is progressing, how do I find out?

Please contact our customer support team [email protected] who will be able to provide an update.

How do I obtain log-in and password information?

Please click here to register.

Can Fluid Branding dispatch to multiple countries?

Yes! We can ship orders globally and can even ship part orders to multiple global destinations. Please contact your Merchandise Consultant for further information.